Privacy Policy

1. Introduction

At Tbil Travels, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our visa application services and website. Please read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

Personal Information:

• Full name and date of birth
• Passport details and nationality
• Contact information (email, phone number, address)
• Travel history and visa applications
• Employment and financial information
• Payment information (processed securely through third-party providers)

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Usage data and cookies
• Referring website addresses

3. How We Use Your Information

We use your information for the following purposes:

• To process your visa applications
• To communicate with you about your application status
• To improve our services and user experience
• To comply with legal obligations
• To prevent fraud and enhance security
• To send important updates and notifications

4. Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary for visa application services
• Legal Obligation: Compliance with immigration and data protection laws
• Legitimate Interests: Improving services and preventing fraud
• Consent: Marketing communications (you can opt-out anytime)

5. Information Sharing and Disclosure

We may share your information with:

• Embassies and Consulates: Required for visa processing
• Service Providers: Payment processors, IT services, customer support
• Legal Authorities: When required by law or to protect rights
• Business Partners: With your consent for specific services

Note: We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Visa application data is typically retained for 5 years after your last interaction with our services.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Data Portability: Receive your data in a structured format
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@tbiltravels.com

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior
• Functional Cookies: Remember your preferences

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer: